Add to plan confirmation

Owen52
Investigator
Investigator

‎07-12-2020 01:41 PM

  • Hey, I ordered two things on add to plan. I've only received an email to say they've got the order, not a confirmation. I haven't been charged for it yet either (ordered yesterday), will I be charged when it's been dispatched or does this mean I'm not getting the order? 
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3 REPLIES 3
Katie_B
EE Community Support Team

‎07-12-2020 03:22 PM

Hello @Owen52. 

 

Welcome back to the community. 

 

It's great to hear that you received an email confirming we have your order. 

 

What products did you add to your plan?

 

Katie.

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Owen52
Investigator
Investigator
In response to Katie_B

‎07-12-2020 03:29 PM

Hi! I ordered a pair of OPPO earbuds and a switch lite 🙂  I wasn't sure if it was confirmation of my order as the money hasn't been taken 

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James_B
EE Community Manager
EE Community Manager
In response to Owen52

‎07-12-2020 05:34 PM

Hi @Owen52,

 

Don't worry, our add to plan team will be in touch directly if there are any issues with your order.

 

Thanks

 

James

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