Add to plan confirmation
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07-12-2020 01:41 PM
- Hey, I ordered two things on add to plan. I've only received an email to say they've got the order, not a confirmation. I haven't been charged for it yet either (ordered yesterday), will I be charged when it's been dispatched or does this mean I'm not getting the order?
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07-12-2020 03:22 PM
Hello @Owen52.
Welcome back to the community.
It's great to hear that you received an email confirming we have your order.
What products did you add to your plan?
Katie.
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07-12-2020 03:29 PM
Hi! I ordered a pair of OPPO earbuds and a switch lite 🙂 I wasn't sure if it was confirmation of my order as the money hasn't been taken
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07-12-2020 05:34 PM
Hi @Owen52,
Don't worry, our add to plan team will be in touch directly if there are any issues with your order.
Thanks
James
