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Add on order delivery

Birdkeira1
Investigator
Investigator

‎03-07-2020 09:46 AM

Good morning, 

Yesterday afternoon I added on a fit bit versa 2 to my contract. I have checked my EE account and had found it on my add ons saying £18 extra a month which is correct. The issue I am having is that I have no received any emails about the order or me even placing it.

 

I had this same issue when I ordered my phone and it took ages to come after having to make phone calls so if its happened again I won't be happy. 

Thank you 

0 Helpful
1 REPLY 1
James_B
EE Community Support Team

‎03-07-2020 11:33 AM

Hi @Birdkeira1,

 

Welcome back to the community. 🙂

 

If it is already showing in your add-ons, your order has been successful.

 

You should receive a text message with tracking details as soon as your delivery slot has been confirmed.

 

Thanks

 

James

0 Helpful