cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Add on accesories

Ellen18
Visitor

I have tried to add on two accesories to my plan as initially my account said I was able to add 3 on in total, however after doing this I have recieved an email saying I am not allowed and then when I have gone back onto the site to see what the issue is it tells me I need to be within the first 17 months of my contract... my current contract started in september 2019 which would mean I am within the first 17 months. I have never failed to oay the bill on time either, and cannot see any other reasons why this would be. Any one had similar issues or know the answer? Tia 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Ellen18

 

Thanks for coming to the community. 

 

I am sorry to hear you're receiving this message when you are within the first 17 months. 

 

Please give us a call so our customer care team can look into this further for you. 

 

Katie 🙂