Help please

EB81
Investigator
Investigator

‎24-11-2020 07:53 PM

Hi I made an order to upgrade today as was sent email too phone as something wasn't right.

It seemed to all be sorted but know I have no email or text to confirm my order. What should I do.

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎24-11-2020 10:55 PM

If you've been asked to phone them I should phone them. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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EB81
Investigator
Investigator
In response to XRaySpeX

‎25-11-2020 07:24 AM

Yes I did, however I have had no email or text to confirm order. My concern
is that it nsy not off been ee.
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EB81
Investigator
Investigator
In response to EB81

‎25-11-2020 07:38 AM

The number I phoned was 08009566042.

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Leanne_T
EE Community Support Team
In response to EB81

‎25-11-2020 09:05 AM

Morning @EB81

 

Thanks for coming to the community.

 

If you can give us a call on the number provided within the email or 150 from your EE phone, the team will be able to get this looked into for you 🙂

 

Let us know how you get on.

 

Leanne.

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