iPhone 12 Pro not delivered

Charleswagstaff
Visitor

Hi, 

 

ordered my iPhone 12 pro, graphite 128gb on the 5th November. 

I have received no update despite being told initially 2 weeks max. I was then told on Friday it’d a another month by your phone agents. To then be told it’ll be 21 days from order date by your twitter agents. 

So can I please get an accurate number on this? I transferred to you from Vodafone because I needed it for work. And now I’m without a mobile when I real need of it. 

please advise

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Charleswagstaff,

 

Welcome to the EE Community. 🙂

 

The delivery guidance when you placed your order was dispatch within 21 days.

 

Thanks

 

James