Activate my sim

Jones8808
Investigator
Investigator

‎29-08-2020 02:09 AM

Had my new sim but can’t activate it can anyone help 

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6 REPLIES 6
Jones8808
Investigator
Investigator

‎29-08-2020 02:12 AM

CAn you help me activate my sim

wardi
Star Contributor
Star Contributor
In response to Jones8808

‎29-08-2020 08:04 AM

Hi Jones 8808.. if it is a brand new sim that you have just received they can take up to 24 hours to activate.  Re-start your phone occasionally which sometimes triggers the sim. 

Leanne_T
EE Community Support Team

‎29-08-2020 08:13 AM

Hi @Jones8808

 

Thanks for coming to the community.

 

Is the SIM card a replacement for a lost/stolen or faulty SIM, or have you upgraded and had a new SIM?

 

Do you still have your old SIM card?

 

Speak soon 🙂

 

Leanne.

 

 

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Jones8808
Investigator
Investigator
In response to Leanne_T

‎29-08-2020 08:22 AM

Hi, thanks. It is a replacement for a faulty one and I don’t have my old one. Appreciate your help 

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Jones8808
Investigator
Investigator
In response to wardi

‎29-08-2020 08:24 AM

 

Thanks . Had it for longer then 24hours

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Leanne_T
EE Community Support Team
In response to Jones8808

‎29-08-2020 08:40 AM

Hi @Jones8808

 

Thanks for the quick reply.

 

To get the SIM card registered, please give us a call from another phone on 0800 079 8586, our customer care team will be happy to help 🙂

 

Leanne.

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