Account closed

[Adham_attar]

Hello !

a month ago i have requested to switch from PAYM to PAYG , today i found out that my account was closed although i have paid all my bills. I cant use my number and it is very important for me to keep that number. What to do?

[BrendonH · Accepted solution]

Call EE and ask what has happened.

[James_B]

Hi @Adham_attar,

Welcome to the EE Community. 🙂

Was it just your My EE account that was closed?

Is your phone still working?

Are you in the UK?

Thanks

James

[Adham_attar]

Hello,

i have resolved the issue through CS. i panicked because I thought my number was gone forever as my sim was not working anymore.

i am currently abroad so the sim wasn’t able to activate on pay as you go. I had to switch back to Pay monthly in order to get my sim back working and that solved my problem.

Thank you !

[James_B]

Glad you got it sorted @Adham_attar

Thanks for letting us know. 🙂

James