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n1ckw1le85
Visitor

‎24-11-2020 02:12 PM

Hi,

My contract ended yesterday, I'd called EE a month ago to request the phone number went to PAYG which I was told was fine. I had a text on 5th Nov saying my monthly payment was staying at the contract level.  Then today I have nothing, can't make or receive calls, no 4g etc.  I have taken a contract out with Vodafone but now need to get my number switched over (if it still exists).  I dont have a phone to call 150 and cant find any online chat options with EE.

 

Anyone have any ideas?

Thanks

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎24-11-2020 03:03 PM

@n1ckw1le85  Have you tried restarting the device to see if it has switched to a PAYG sim.  It’s not always automatically done and a reboot of the device is required. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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