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About esim after factory reset iPhone !

chg1282002
Established Contributor
Established Contributor

‎21-10-2021 11:26 PM

Can EE have a option for esim activate code send to email ?? 
Every time when factory reset iPhone and download esim agian MYEE app, and they send the code by sms , after factory reset on iPhone and eaim is gone , cannot receive code … 

Can EE have a option send the esim activate code to email ?????? 

 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎22-10-2021 11:01 AM

Hello @chg1282002. 

 

Our 'How do I use Dual SIM with an eSIM for iPhone?' help page has some great information on. 

 

If you wish to discuss the eSIM activation, I would recommend contacting our customer care team who can go through your options. 

 

Katie.

0 Helpful
chg1282002
Established Contributor
Established Contributor
In response to Katie_B

‎22-10-2021 03:53 PM

@Katie_Bmy point is when I m use esim , and I need factory reset my iPhone , after factory reset iPhone , and my current will gone. Then when I download new esim from MYEE app , then how can I activate new esim ?????? if have option from EE send the code to email then it will be helpful. Otherwise after factory reset iPhone then have to going to store ask for esim ! 

Do you  get my point ? Other networks provide they do send the activate esim code to email !