This all started when my children tried to guess the access PIN to my phone. Ofcourse they couldn't but a message appeared which said that I could not access my phone now without the PUK code. I did not have PUK code to hand so I took the battery out and the SIM card and then put them back to see what would happen. The phone no longer had an access barrier when I turned it on again but my texts all failed and my calls failed too with the message 'not registered on the network'.
When I spoke to EE I was told I would need a new SIM card which would need to be activated in the UK by texting or calling someone from the UK.
So as I am in Poland I arranged it to be sent to a friend before he sends it on to me as I am stuck in Poland right now due to the Pandemic - this friend has said the screen shows EE but he is unable to make a call or text.
Two questions then - do I really need a new SIM card or can the old one be reactivated ? If I do need a new SIM card can it not be activated by EE and sent to me in Poland ? Any advice on this situation welcome ....... it is dragging out and all I want to do is keep my old UK number and use my phone.
Thank you
Tim
Tim
