Hi
I upgraded my phone 19/12/21 the driver sent a window to deliver on 24/12/21 with a 1 hrs window made an excuse took a picture from external of the building did not ring the intercom to gain access, I am at home on leave at this point waiting, next MIN I get a message sorry we missed you, your parcel will go to a cornershop, sent another message in the morning it delivered, went to the shop 30 min later not arrive.
Went to the shop 25/12/21 not arrive called EE package missing person took all detail and logged the call when I called on the 29/12/21 I was told it will be delivered on 30/12/21 went to same shop no delivery called EE response was, she will complete a missing parcel form for investigation to take place 72 hours for response back if not call EE, in the mean time they have started my contract, so I am now paying for something that I have not received.
Unexcusable behaviour I am considering terminating my contract at this point but after there response better be a good one at this point because I have wasted 5 day of leave chasing a delivery.
Which ment to be between EE and DPD.
