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Community Activity
PON Light Flashing Green
Hello,I've had a new install on Tuesday and up until today it's been working fine. Now the PON light is flashing green and the internet has disconnected.has anyone had this before?
Cannot access the XBOX game Pass
I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadban...
Smart Hub Pro vs OrbiPro
I took delivery of my Smart Hub Pro and satellite today, and so far, results are a bit disappointing compared to the 2 year old OrbiPro SXK80 set up I had, which gives WiFi 6.Upstream definitely slower and range seems to be less.Does anyone else have...
Wrong notes
Has anyone else found that after a telephone call to EE the notes in your account, written by the agent, are wrong? You would think what you say is correctly and securely recorded
Smart Hub Plus - can you forward port 80?
I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...
Speed drops from 550Mbps to 40Mbps
Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...
Received call from 07973100194
Hello, I was contacted back within a minute after your front level customer service agents needed to raise the issue with ppl from another place who clearly knows their stuff and know how to talk to customers, or should I say that was experience.It'...
Where has all my pack data gone?
I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...
Still can't block landline no.'s on the Mobile app under Call Protect
I logged a case with EE some to weeks ago,VOL013-954788708053. I can't add blocked no.'s received on my home phone through the EE app ( BT Call Protect). I used to be able to, but now a permanent msg on EE comes up 'We can't load this info. It's no...
My phone sounds robotic or disconnects
Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling
