EE perk Code not working

[Philmac682]

Morning I have read a number of topics on this problem and there are various answers and issues, my code does not work when trying to buy a new sim, I am currently with Vodafone. If I select the Apple Music 6 months trial for free can I not use a code? My wife who is an EE customer spoke with someone online last week and they said the codes were working fine however I still get an error message when trying to use it. 

thanks 

[Leanne_T]

Hi @Philmac682

Thanks for coming here.

Is the plan already discounted or on offer?

Can you use the code on any other SIM plan?

Thanks 🙂

Leanne.

[Philmac682]

It’s not discounted as far as I am aware a staff member said it was working their end but I cannot apply it, I have bought the sim

card so I hope I can still get the deal when I’m connected, I think it’s poor that I cannot email or chat to anyone online as neither of these services are available to me either? 

[James_B · Accepted solution]

Hi @Philmac682,

Our Sales Team will be happy to help you place an order with your Perk discount. You can contact them on 0800 956 6000.

They may need to cancel your non-discounted order first.

Thanks

James