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4gee mini wifi and network fault

Sapbloke
Investigator
Investigator

‎11-03-2021 07:47 PM

I have a mini 4gee router. It is used in a care home to allow relative to receive pic, texts and video calls. Worked for months. Now the router drops the connection and I am told it is a mast fault. EE won't fix the mast as not many complaints. Mobiles are not getting the drops...only connections via 4gee mini router.

 

This now leaves relative isolated in care home.  Very isolated and is having mental impact.   The care home WiFi is non existent and can't be used. There is no phone line either.

 

Any ideas anyone ? EE refusal to fix mast is not good.   Area is TF12 5

0 Helpful
10 REPLIES 10
bristolian
EE Community Star
EE Community Star
In response to XRaySpeX

‎12-03-2021 08:33 AM

My underlying point remains that @Sapbloke appears to have flight mode enabled on their phones and this will be causing their phones to not have mobile signal.

 

Whatever problem they're having with their devices connecting to the WiFi-router is unrelated - and switching flight mode on their phones will not be making a scrap of difference to the mobile signal that another device receives.

0 Helpful