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4GWifi - have added to my account and topped up, but cannot find how much data

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zedster1974
Visitor

‎06-06-2020 11:28 PM

I've got an ee 4g wifi sim in a TPLink router in an office.  It has stopped working, and i'm not in the office to check it.  I wonder if i have run out of data, however despite having added it to myee. account and I cannot see where to find it.  I've also got a mobile phone with EE which the myee app is showing the information for.

 

Anyone any ideas on how to swap between the mobile number and the ee4g wifi?  or anyway to find out how much data is left on the SIM as i don't want to top up if not needed?

 

Thanks in advance.

0 Helpful
1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎06-06-2020 11:35 PM

Is the mobile phone a/c on contract? If so, you can't add your mobile router, being on PAYG, to your MyEE a/c. You need to create a separate MyEE a/c for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Go to solution
XRaySpeX
Grand Master
Grand Master

‎06-06-2020 11:35 PM

Is the mobile phone a/c on contract? If so, you can't add your mobile router, being on PAYG, to your MyEE a/c. You need to create a separate MyEE a/c for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)