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4GEE top up

Eleanor81
Investigator
Investigator

‎20-05-2020 10:35 PM

I'm trying to top up my 4GEE router but I don't understand my options: £10 for 5GB, £15 for 10GB, £20 for 15GB all pretty straightforward, but then it offers data for 30 days for £35 or for £50 but it doesn't say how much data. Can anyone help?

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎20-05-2020 11:19 PM

What does http://add-on.ee.co.uk/purchase offer you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Eleanor81
Investigator
Investigator
In response to XRaySpeX

‎21-05-2020 06:56 AM

That link offers me data top ups for my mobile.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Eleanor81

‎21-05-2020 08:17 AM

Then your mobile can't be connected to the router. Do it with a device connected to the router by WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Eleanor81
Investigator
Investigator
In response to XRaySpeX

‎21-05-2020 10:00 AM

I have no data left so can't use the wi-fi. 

0 Helpful
Katie_B
EE Community Support Team
In response to Eleanor81

‎21-05-2020 10:16 AM

Hi @Eleanor81. 

 

Are you able to connect your mobile phone to your WiFi and search the link provided?

 

Please try this and let us know what the outcome is, 

 

Katie 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Eleanor81

‎21-05-2020 10:19 AM

You don't need data to use WiFi & you don't need data to go to http://add-on.ee.co.uk/purchase .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful