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4GEE router with SIM card (No landline). - complete reset

Michelle0007
Explorer

‎27-11-2020 09:11 PM

We bought one last week and it was working brilliantly then someone messed about with it and now it only works some of the time and is slow or not at all other times.

 

Is it possible to reset it so that it is back to how it came out of the box so I can start again?

 

thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎27-11-2020 09:50 PM - edited ‎27-11-2020 09:56 PM

Yes, @Michelle0007 , there should be a Reset hole, probably near the SIM tray, where you can push a pin in for about 10 secs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Michelle0007
Explorer
In response to XRaySpeX

‎27-11-2020 09:56 PM

thanks so much I will try that

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Michelle0007

‎27-11-2020 09:58 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful