4GEE router showing wifi available but nothing can find it or connect

[Neil80]

4GEE router (white one) 2017? All working except no devices can find find or connect to it.. powered down for 5 mins, done a reset as well no progress. Any ideas?

[Leanne_T]

Hi there @Neil80

Thanks for posting on the community.

Has the WiFi device worked previously for you?

Have you tried a factory reset on the WiFi device?

Thanks 🙂

Leanne.

[Neil80]

Hi, yeah device had been working well until recently. Yes I have reset the router by pressing in the small button on the side but this hasn't worked either. Thanks for reply .

[Leanne_T]

No problem @Neil80

Thanks for coming back to me.

This will need to be looked into further for you, if you give us a call our Tech Gurus will help you with your WiFi device.

Let me know how you get on 🙂

Leanne.

[Neil80]

Thanks I've raised the issue already.. still awaiting a solution.

[Leanne_T]

Hi @Neil80

Thanks for coming back to me.

Is this being looked into by our Tech Gurus?

What did they advise when you spoke to them?

Thanks 🙂

Leanne.

[Neil80]

All I  was told was it can take up to 7 days for a solution..

[Leanne_T]

I see @Neil80

Let me know how you get on, when the team get back to you 🙂

Leanne.