Hello! I've been trying to connect my Kindles ( A Paperwhite from a couple of years ago, and an older 7" model ) to the 4GEE and it's connecting okay but telling me the WiFi is not connected to the Internet.
I have checked on another device, and it is connected to the Internet fine. I can browse and upload and download from everywhere just fine.
Is there a configuration step needed on the 4GEE for Kindles?
It sounds like the issue is with the criteria the Kindle is using to determine whether or not there is an internet connection as you have proven with your other device there is a working internet connection (therefore the criteria the Kindle uses is deficient).
The proper way to go about things would be to approach Amazon for advice as you have narrowed the problem to an Amazon device, possibly entitled to some form of commercial support.
Practically speaking, and if you are reasonably comfortable with a little technical tinkering, you could try changing the DNS used by your router to the one advised on https://www.quad9.net/ as name resolution is the next step up given that routing by IPv4 address should work for all ISPs. I use a Kindle Oasis connecting to a Netgear MR1100 (IPv4 only) using quad9 DNS and that combination works fine.
@mikeliuk : EE mobile routers (& phones) generally don't allow change of DNS & I doubt Kindles do.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Have you tried the Kindle on both the 2.4 & 5 GHz WiFi bands? The 4GEE WiFi router allows both but not at the same time.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Yes, you're correct on this, the Kindle's don't seem to have any configuration beyond log in details and the Mini hub also doesn't seem to have anywhere to configure DNS servers
Hi, alas the Kindles don't support 5HGz. I checked on this previously. Actually not sure if any of my devices do. I'm thinking not. I shall have to check.
Nice, I see that on my Oasis too now that you mention it. Changing the DNS would only be for debugging purposes to see if you can convince the device that it's online when it is. But I can't see an option to simply view the IP address assigned by DHCP. 😂
The point-fix would probably be to check with Amazon what criteria is used to determine an internet connection is present (e.g. ability to access yes.online.amazon.com).
Forgive my ignorance, how does one use these codes, are they sent on the device, or is this something more intrusive e.g. setting up the Android SDK and connecting remotely?
