4GEE Router dropping WiFI

[Ramone0012]

Good Evening, 

I recently have a 4GEE router installed (the white one), it works great no issues until about 2100hrs and then it just starts either turning off the WiFi itself or having leaving the blue WiFi light on and kicking off all the devices and no devices being able to see the WiFi network.

In either case the device has to be restarted for it to work again.

Any comments appreciated or better still solutions. 

Regards, 

[James_B]

Hi @Forest_Tom,

Welcome to the EE Community. 🙂

Does the coverage checker report any problems in your area?

James

[Forest_Tom]

Hi James, no problems with the coverage checker. It suggests I should get great 4G both inside as well as outside.

Cheers
Tom

Sent from my iPhone

[James_B]

Hi @Forest_Tom,

Did you try the 'check network' option as well as the coverage?

James

[Forest_Tom]

I tried replying through email as i was out today but it failed for some reason.

There has been a problem with coverage a couple of days ago but I didn't notice anything different and it has been reported as fine now. This problem has been consistently there for weeks though. Sometimes it will be fine for 10 hours, other times it will need rebooting after half an hour - very frustrating.

[James_B]

Hi @Forest_Tom,

Are you still experiencing the issue since the problem was marked as resolved?

If you are, please get in touch with Customer Care so our Tech Gurus can take a detailed look at the service in your area.

Thanks

James

[Forest_Tom]

Hi James, I didn't mark it as resolved so I don't know who did.

It is happened twice this morning already so definitely still a 'live'
issue.



Regards

Tom

[James_B]

Let us know how you get on after speaking to our Tech Gurus @Forest_Tom

Thanks

James