I have had my 4GEE mini router since December and it is used away from my home to provide a WiFi connection for two Ring security cameras at a separate location.
This combination has previously worked fine.
I switched to a monthly data plan for the WiFi router last week rather than pay as you go and since then the router will not connect to the cameras, there is no problem with the Ring cameras as they are connecting to my home WiFi fine, which I did as a test to see if it was the cameras which were faulty.
Since I have had the router, once switched on, the blue lights appear initially and then go off completely. No lights stay on, the router is always fully charged.
I was on the phone for hours last week to the EE tech team going through trouble shooters, which have not worked, even with a new sim.
I'd like to know if it is possible to get a replacement router in this case as the product is faulty and I am unable to use it?
