I am less than a month into a new contract with EE after nervously wondering whether using the 4G network for my home broadband would be better than the rubbish internet I get over landline. Wow... really impressed. It worked as advertised and the increase in internet speeds was just great...... until.
we ran out of Data. Don’t get me wrong. I’d tried to do my homework and work out how much we needed each month and bought the relevant deal as a result. Turns out it wasn’t enough and, do you know, that’s ok I thought!
I didn’t want to return the hub... not that I could have anyway as unlike other broadband operators EE only give the 14 days grace period... and stupidly I thought EE would be happy to upgrade me to the next data package as advertised with the discount on the EE website. But no, it turns out EE won’t offer me the next package at the advertised discount rate as the contract I took with them was for a lower discounted rate and the data package I now want has a higher discount rate!
So I can have more data, but not at the advertised rate on the website. Clearly any sane person would say no. Life is too short to desperately need the data!
What I don’t understand is why EE would not even consider that by offering to put me on the discounted, higher data contract as a 25 day old new customer! One, I would still be paying them more money, and two, they would have made me a satisfied customer.
But no, it appears customer satisfaction or building customer loyalty is not important to EE, so my advice to anyone reading this; be more careful than I was when contracting with EE. Don’t assume that other companies Ts&Cs are industry standard and don’t expect EE to understand if you make a simple customer error. EE were really very close to making me a happy customer, but now they have just made me hugely upset, I feel stupid with myself and wish I’d never clicked onto their website. When this 18 month contract is over I will be taking my business elsewhere.
