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4G not working

MichS
Visitor

‎19-04-2021 01:28 PM

I cannot access 4G at all. 
I am a pay as you go customer. 
I have credit. 
my phone only works when I have a wifi connection. 
I have checked network signal strength in my area and it says that I should be fine. 

What do I need to do to fix this? It’s really frustrating. 

 

thanks! 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎19-04-2021 01:32 PM

@MichS   Do you have a data allowance?  Having credit on your account doesn’t get you access to cellular data.    You need a PACK or a date bundle. 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎19-04-2021 01:55 PM

When did you last use it OK on the mobile network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful