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4G not working

MichS
Visitor

I cannot access 4G at all. 
I am a pay as you go customer. 
I have credit. 
my phone only works when I have a wifi connection. 
I have checked network signal strength in my area and it says that I should be fine. 

What do I need to do to fix this? It’s really frustrating. 

 

thanks! 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@MichS   Do you have a data allowance?  Having credit on your account doesn’t get you access to cellular data.    You need a PACK or a date bundle. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

When did you last use it OK on the mobile network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP