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25-06-2019 06:34 AM
As the title says, I cancelled my contract 4 weeks ago and still haven't been refunded the upfront payment I paid when ordering the phone.
25-06-2019 07:20 AM
@Altadsa . You'll need to customer service about it.
25-06-2019 09:49 AM
Hi @Altadsa.
As @Chris_B has mentioned, you'll be best contacting our Mobile Care team as they will have access to your account and be able to let you know what is happening with any refunds.
Jon
25-06-2019 11:15 AM
Did you cancel within the 14 day period or after the 24 months?