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4 weeks after cancelling my contract, still haven't been refunded upfront cost

Altadsa
Contributor
Contributor

‎25-06-2019 06:34 AM

As the title says, I cancelled my contract 4 weeks ago and still haven't been refunded the upfront payment I paid when ordering the phone.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎25-06-2019 07:20 AM

@Altadsa .  You'll need to customer service about it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee
In response to Chris_B

‎25-06-2019 09:49 AM

Hi @Altadsa.

 

As @Chris_B has mentioned, you'll be best contacting our Mobile Care team as they will have access to your account and be able to let you know what is happening with any refunds.

 

Jon

0 Helpful
BrendonH
Community Hero
Community Hero
In response to Jon_K

‎25-06-2019 11:15 AM

Did you cancel within the 14 day period or after the 24 months?

 

 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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