Hi, I have 2 numbers on my EE account, mine and my girlfriends. My girlfriend has phoned up 3 times to remove the number from my account so she can have her own account. She submitted her information first time round, but failed credit checks for an unknown reason and had to wait 3 months. Second time it was pending and we would hear back - never heard back. Third time we were told it was ok, we had a call the day after confirming everything had gone through, but I am still getting billed for this number and it’s still showing up on my account.
Yes, we both spoke to an advisor three times. We were told the last time that this had been processed but it clearly hasn’t. Please can we get this processed?
Not here you can't! This user discussion forum can have no access to your specific account. You need to raise this with CS.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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