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Huge decline in quality of EE customer service
Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...
Fibre Broadband Installation
My Full Fibre journey started in mid November with Sky. After a lot of incompetence on Sky’s behalf, I’m trying to get EE Full Fibre instead.So, 10 Jan I ordered Full Fibre from EE.Surveyor came shortly after and said the Civils team will need to in...
EE APP
Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!!
Useless apo
I can't even see my bill even after taking to EE on the phone worst mobile network and technical department
Roaming in USA
Help please, Arrived in Florida, got text confirming roaming all good to go can receive texts. However maps doesn't receive any signal or connect when out of the house and away from WiFi. On t mobile as carrier. Tried customer service and can receiv...
Viewing a bill
Please can anyone explain how to view my bill.says to select manage then select billing. The billing option is not there 路
1116 messages are they a scam?
Are these message from 1116 real or a scam?Us again, Don't forget your amazing offer. Unleash 5 days of unlimited data, minutes and texts for just £5. As many times as you like. Until midnight, Saturday 29th March.All you need to do is have a balance...
iPad Mini 2024 dispatch issue
Hi there, hopefully someone at EE can help here. I’ve been trying over the app to find a way to speak to someone, seemingly to no avail. I ordered an iPad mini 2024, 128gb in space grey on the 9’th March 2025, and the confirmation email states I shou...
Lost landline number
Similar to many other cases I've read on here. We have, today, migrated from a Plusnet copper line to EE full fibre. We were moved by Plusnet and given a guarantee of retaining our phone number when moving to EE and digital voice. Our move happened ...
netgear smart switch blocking itv
I have an 8 port metgear switch between my ew router and my home patch panel if connect via the switch with imp snooping enabled itv does not work if I connect the router direct to the socket all is well there is one smart other switch on the netwo...
