14 day return
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03-09-2021 08:58 AM
I purchased a phone online but I am not getting along with it due to battery life and screen.
I'd just like to change to a SIM Only contract and use my old phone.
Can I return a used phone if purchased online?
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03-09-2021 10:29 AM
Yes, if it's within 14 days of its delivery.
-
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
-
EE team will be in touch with further instructions
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-09-2021 09:01 AM
How long have you had this device?
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03-09-2021 10:29 AM
Yes, if it's within 14 days of its delivery.
-
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
-
EE team will be in touch with further instructions
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
