12 Pro Max delay?

[thatmouthybrit]

Hi,

I ordered a pro max yesterday and was advised it would be delivered today as the model I chose was in stock. 

Silver, 512gb. 

The phone never arrived. Any help would be appreciated. 

[Chris_B]

@thatmouthybrit  this is a public forum that has no access to your account. You need to call customer services about this. 

[thatmouthybrit]

It was more to find out how long other people have waited. 

[LeJarde]

I ordered the iPhone 12 pro max 512gb on Friday. Was also told it was in stock and I'd have it within 24hrs. Called ee today ( Tuesday) as I've received nothing and the tracker now says  "pre-order confirmed" and I have been  told it's not in stock and it could be a month. The odd thing is the ee site is still saying it's in stock and available for immediate dispatch?!?!

[James_B]

Hi @thatmouthybrit,

That model is currently in stock. Have you received any tracking information via text yet?

Thanks

James

[James_B]

Hi @LeJarde,

Welcome to the EE Community. 🙂

Which colour did you order?

Thanks

James

[LeJarde]

The graphite grey iPhone 12 pro max 512gb. Still showing as in stock today!

[James_B]

Hi @LeJarde,

That model is currently showing as 'Available to order. Expect dispatch within 28 days'. Where did you see it was in stock?

Thanks

James

[LeJarde]

[LeJarde]

This screen shot has just been taken. Showing as "in stock"