Apple Devices

Blacklisted phone - no reason

Hi so my phone just stopped working , I rang EE to see what the issue was they said my phone has been black listed but there is no reason listed , bill our paid phones not reported lost or stolen . I need the phone for work but I need to travel tomor...

Warranty query

I have two contracts with EE, one of which is my daughter's iPhone 15. I started this iPhone 24 month contract in February 2024. Today her phone suddenly died. It is totally unresponsive, despite attempts to reset it and charge it.Would this be still...

Resolved! Apple Watch Cellular free add-on

Hi - I have a Business essential unlimited 36 month plan and read that certain plans allow me to receive a Free EE data plan for a cellular Apple Watch I was thinking of purchasing one soon, could you please confirm if this plan would cover me for th...

Resolved! EE Finance Payment Error

I have been trying to order products from EE, particular the AirPods Max with EE finance. And everytime I get to the checkout page and input my card details, I get a feedback that there is payment error. This has been happening with all my cards that...

Resolved! Issues with EE Sim in iPhone XR and imessage and facetime activation

Help I have a issue with my EE Sim (it works with google handsets no problem)I had a issue where Apple blocked it due to SPAM but was unblocked and is not blocked by them at present.Both facetime and imessage say activation unsuccessful under my sig...

Resolved! Live Chat

How do i access live chat please?

Replacement iphone - refurb or new?

Hiya,I broke my iPhone 16 PM on Thursday morning and insurance were amazing and got a new one to me by Friday afternoon. It's in pristine condition, with an N model number which I know means replacement. Its 'purchase date' is July 18 2025, according...

Not receiving iMessage

Not receiving messages and it won’t let me

Upgrade

Good morning I just went on the website to upgrade my phone and I think it’s a scam because every time I finished my order it was going on a thing saying not available try again later ? Can you please help me and let me know if I have done an order w...

Resolved! No tracking from dpd

I placed an order today of a Iphone 16 pro max and i received a confirmation email from EE saying that my order is confirmed and with a xko reference number and my moey is also cut through my bank but i havent received any tracking through dpd or in ...

Apple Devices

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