iPhone Duo - Delays

[Sachin8]

I'd ordered my iPhone Duo as part of a contract upgrade on 16th October. It had been processed by EE at 15:33 and I received my confirmation number at 15:47.

I've contracted EE three times since launch day, as my order seems to be stalled at the Order Confirmation stage.

When asking each EE agent, I've been told 3 different things. First, it will arrive within 21 days (inline with my confirmation email), then I was told it would arrive within 28 days. Today, I've been told it will arrive in January.

Has anyone else experienced a similar situation? Did you order around the same time and receive your iPhone on time?

 

[Chris_B · Accepted solution]

@Sachin8  some people did get them and some are still waiting. EE can’t get enough from the manufacturer as Apple can’t supply them quickly enough not just for EE but all networks worldwide and that includes directly with Apple. 

[Rsearley]

Even the Apple website states delivery as late as January 

[Dee82]

Yes I have I called up every third day since the 23rd as I am going on holiday. I was told getting it on the 23rd  the it was the next Friday, then it was 21 days then I was to 2 days ago Jan 27 the yesterday was told 28 days. This has been the worst pre-order ever I never had this problem before if it doesn’t come by the end of this week which will be the 21days I’m gonna cancel the novelty is wearing off 

[Lacon]

Exactly same position as me on my order. I don’t mind waiting until end of November. I just annoyed with the lack of information from EE. I complained last week about the lack of information. They called me while I was driving so unable to confirm the pin as I couldn’t look at messages while driving. He said he would call me back in 30 minutes but he called me and left a message saying to have a nice weekend if he didn’t speak to me before then. It’s now 4 days since then and nothing. So I complained again still waiting for response.  As I said I don’t mind waiting but the lack of communication from EE is terrible considering the price of the handset next I will preorder straight from Apple.