magic pen £11

[rjaygarcia07]

can somebody advice me about ee is charging me monthly for item that i don’t order ,they add it on my contract and im not aware and i dont need it help please i tried to call them many times but they are not answering thru msg they advice me to go into the shop that i order my device trouble is it’s in the england and now im living in wales i cant afford to sort this spending time and money for their mistakes i have lots of contracts with them now im planning to change network coz of this 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Northerner]

Hi @rjaygarcia07 

How many months have you paid this fee. 

You are better off speaking to someone and that will involve calling 150. 

Thanks 

[Chris_B · Accepted solution]

@rjaygarcia07     If this was a store purchase, you didn’t say that in your first post ( SEE HERE  ) then you have to go back to that store as that was the point of sale.