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Honor redemption

Mringram
Established Contributor
Established Contributor

‎09-03-2026 12:40 PM

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a email nothing... States on page that came up with redemption code when I filled in information 45 days......which was last Friday.... When I email all I get is we are working on you claim generic email.... Never ever will I use this lot again

0 Helpful
6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

‎09-03-2026 12:46 PM

@Mringram , you can make a complaint here, which will get looked into:

https://ee.co.uk/help/contact-ee/complaint?_gl=1*d1pk2d*_gcl_aw*R0NMLjE3NzIxMDU3NzAuQ2p3S0NBaUEtX19N...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎09-03-2026 12:53 PM

Hi @Mringram 

Not sure how this an EE issue over a promotion offered by the manufacturer. Your post says you contacted them and they have said they are working on it  As such they will (I assume) get in touch. 

I would add the promotion is for "new" not good enough and it maybe you might not qualify. 

https://ee.co.uk/help/mobile/gifts-with-purchases/honor-magic-pad-3-honor-choice-watch-2-pro-and-a-h...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Ali_A
EE Community Support Team

‎09-03-2026 04:41 PM

HI @Mringram 

I know you'll be eager to receive your promotional items from the manufacturer as soon as possible.

Just having a look at their Promotions page FAQ's, I notice it says "Your items will be shipped to the address entered during your online claim submission within 45 days of the date your claim is successfully validated by our team."

Has it been over 45 days since receiving the email confirming your claim has been validated and accepted? 

Ali 

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Mringram
Established Contributor
Established Contributor
In response to Ali_A

‎12-03-2026 11:17 PM

As of Friday 13th march it will be 52 days

0 Helpful
Linzi_H
EE Community Support Team
In response to Mringram

‎13-03-2026 09:24 AM

Hi @Mringram 

As it's now past the 45 days, I'd suggest visiting the page my colleague @Ali_A has shared above and getting in direct contact with Honor. If you head to the bottom of the page, there are different options to use for getting in touch. They'll be the best people to speak to about your claim with them. 

Linzi 

0 Helpful
Mringram
Established Contributor
Established Contributor
In response to Linzi_H

‎13-03-2026 11:21 AM

Oh I have tried ... They must ask for sale information over and over ask me to be patient and that they have pased itv in to back-office team

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