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iPhones 12 pro max

SHaun1504
Investigator
Investigator

‎30-11-2020 11:51 AM

Hi could I get some help I orderd the iPhone 12 pro max silver 128 gb last week over the telephone recived a txt for a link to track order only thing is sayin Is order is confirmed back order I was told 7 Days for despatch but hasn’t updated but or changed just saying the same

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-11-2020 12:31 PM

@SHaun1504   Once a device can be allocated to you this’ll update, EE has to fulfil all orders that are before you.  it’ll be a case of waiting until a device can be allocated to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
SHaun1504
Investigator
Investigator
In response to Chris_B

‎30-11-2020 12:39 PM

fully understand just looking on a time frame I can work with 

0 Helpful
Bruceygun
Visitor
In response to SHaun1504

‎30-11-2020 04:40 PM

I ve got the same issue. I called and got told it could be another 7 days before dispatch.

0 Helpful
SHaun1504
Investigator
Investigator
In response to Bruceygun

‎30-11-2020 04:57 PM

I spoke with the social media team they said somebody will contact me within 48hours to update 

0 Helpful