Sent phone in for trade in

[Tracy173]

Sent an old phone back for trade in had email to say not received so I sent email showing copy of receipt and Royal Mail screen but still no answer help tried ringing but nothing 

[Chris_B]

@Tracy173   I wouldn’t worry about it you’ve sent them proof of postage. 

[Tracy173]

Yep sent proof but just worried in case they don’t pay out and after receiving email that said device not received sounds suspect to me

[Katie_B]

Hello @Tracy173. 

Thanks for coming to the community. 

Which email did you send the proof to?

Katie 🙂

[Tracy173]

eeconsumer.uk@brightstar.com Sent to that address on Friday

[Katie_B]

Hi @Tracy173. 

I believe this team may potentially work Monday - Friday. 

Please allow a couple of days for a response, if you still have not heard anything after this time pop back to the community and let me know. 

Katie 🙂