iPhone 17 Pro and Pro max Pre order Thread / that time of the year again.

[King-Boss]

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this thread so everyone can be updated on every single information for the upcoming days, so follow this thread and keep updated, I received a lot of views last year on my previous thread that was viewed more than 1.65000 views thank you for your support and love.

lets make it again an great year and keep posted please, keep this thread running guys. Thanks 🙏 

[dionatabeltrame]

Did you order through upgrade or only mobile only?

I ordered PM 512gb Orange on 12th thought upgrade and I don’t have any update since I place my order.

[IBakzz]

Im like a hungry ravenous hippo constantly refreshing dpd app, ee tracking page and ee forums😂😭 when will the madness end

[YorkshireKenobi]

Morning all. 

Probably a panic post, but I ordered the iPhone 17 pro max and got an XKO order confirmation etc. since then, the tracking hasn’t updated but says it’s despatched? Any ideas? Thanks, all.

[cwilliams35btin]

I’m having the same problem. All mine says is tracking times out. I know there is a long wait but I’ve only been given an XKO order number 

[Northerner]

Hi @YorkshireKenobi 

Download the DPD app and wait for the text. 

If you want more account specific info then call EE CS on 150.

Thanks 

[YorkshireKenobi]

Thanks pal. I’ll give them a shout. All I can see on the app is as pictured below

 

[marcon1961]

Hopefully I should get mine soon if your pre order was confirmed on 16th, same phone confirmed on 13th 🤣🤣 just shows the first come first served isn’t a thing 

[ol777]

Out for delivery with DPD, but I’ve not been sent a pin yet…

Do I definitely need it? Anyone else had this problem?

[Tredmond331]

It very much isn't. I challenged customer services via chat to explain how an order placed on the 16th for an IP17 PM 256GB Blue could have been picked and dispatched before an order placed on the 12th for the exact same phone - sidestepped the issue by saying "because we can't access that account I cannot say" - also didn't offer to look into it or do anything about it. 

I don't blame the staff so I keep it as civil as possible with them - I do blame EE for giving their staff misleading, incorrect and inconsistent information to pass on to their customers. I can accept delays, honestly I wasn't really expecting to get it on launch, thats always luck of the draw. I can't stand being mugged off and given vague, varied and indefinite answers.

[Tredmond331]

I saw one other case like this on here - the courier wasn't able to hand the package over without the code and the delivery had to be rescheduled but the order didn't have to be cancelled or anything so if the code doesn't arrive its not the end of the world but you'll need to contact customer services I think. Fingers crossed that it will arrive in time! Good luck.