This is just a post to highlight the major issues ive experienced with ordering the new iPhone 17 Pro Max with EE in the hope that someone, somewhere, working at EE takes note and sorts this all out.
so this starts at 1pm on Friday last week when the pre-order window opens and me speaking to seceral different agents on the phone to order the iPhone - something ive never ever had an issue with in any previous year, and always managed to get the latest iPhone on launch day. This time, they cant verify me because i dont use the sim card connected to my account (i have a sim only account where i pay £25 a month and it gives me TNT sports and i have my Xbox Ultimate on it too, so i dont use the sim card, i just have it for these. But my actual phone number is listed as my contact number on my profile and has always been used to verify me with no issues). Apparently EE has changed their system and the only way to verify me is using this number on this sim card - its never ever been an issue before.
nearly 1 week later, i resolve the issue myself by getting an esim and installing it on my phone… i go online and order the new iPhone 17 Pro Max, 1TB, in Cosmic Orange. I do it as a new line - so i get a multi-line discount which works out cheaper, and i also get an additional monthly discount, free shipping, although i have to wait 28 days for the device… no problem. It works out at £58 per month.
a day later reviews start coming out for the phone and it shows that the new aluminium phones are much more easily scratched than the previous titanium versions - because of this, Silver is actually the better colour to get so if it gets scratched its less noticeable.
i call up EE - 50 minute phone call wait time, who can now verify me - and ask if i can change my order, the lady says she can only cancel my existing order and place a new one, fine, she does that and starts placing the new order and says the monthly cost is £81 per month… what?? I tell her no, i want exactly the same as i ordered previously… she looks, ok its £74 per month… again, no! £58 please… same as before. She goes to £65 and then says she cant match what i had before - only 2 days ago. I said fine, ill do it myself online.
i go online and whilst the old order is being cancelled, i cant place any new additional line orders… so i call EE again in the hope to speak to someone different… 55 minute wait time… he manages to do £64 per month and says the price of the handsets has gone up… i said if the previous woman had told me that i would have just kept my old order!! He said “yeh we dont do that”.
next, after going through the whole process of ordering as i have no other options as the previous order is cancelled and done, i get told i need to pay £6.98 for shipping… even though my online order was free shipping??
the advisor explained that online its free, over the phone you pay. Why the hell wasnt this explained to me either???
so all in all im worse off £223. Thanks EE! This is my last phone order with you and im even considering cancelling this one, im just searching online to see offers elsewhere
