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iPhone 16 & 16 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

Hello Again.
After last years MONUMENTAL thread became the second most popular thread on the entire website, (Over 400k views & 6k replies) I thought I'd make another for this years iPhone release. 

Just like last year let's use this thread purely for Tracking Preorders and any related discussion around it. 

You can find a general discussion thread here: https://community.ee.co.uk/t5/Orders/Iphone-16-pro-16-pro-max-pre-order-thread-that-time-of-the-year... 

Last year was a mess for EE, Let's hope things are different this year. 

1,572 REPLIES 1,572

Me too! They told me it would be here today and still had no message about delivery window…miffed off as they can’t really tell you it’s gonna be here if they don’t actually know..bad 😞 just want my new phone and before the 6th of October as that’s when my contact runs out and I’d like to have a phone tbf

Panky90
Established Contributor
Established Contributor

Starting to wonder if there has been a delay in the supply of PM, see you can order a Pro online now and get it tomorrow as its in stock, but if you was to order a PM now you've got a dispatch more than 28 days.

Exact same boat. Tracking says dispatched and should receive a text from DPD to confirm a time. It’s not coming today because they usually load and out of warehouse by 11am. 

DannClose
Prodigious Contributor
Prodigious Contributor

I’ve got my pro max today fine.. 

I ordered Sunday and the same 

haikneyc
Contributor
Contributor

I ordered mine on the 16th - no updates yet, of course however I did get my order confrmation pretty much straight away. I spoke to 2 people today the first person said it would most likely be end of october to recieve my phone however the 2nd person told me not to amend my order etc and they are expecting a delivery over the weekend and could potentially recieve the phone within the next week apparently 

Is this the pro max? at least it says its been dispatched, you should get it early next week then! 

Mistr_ZeN
Established Contributor
Established Contributor

The PM was always the device with the delays as more people now are going for a bigger phone. 

To all of you here, you will get notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window.

Unfortunately, it depends how many Apple send out, as they have other networks to send to as well and probably deal with those who ordered directly from them, which can be quicker.

 This happens every year, customers are too impatient . I want to order mine, but as I am away until the end of the month, will have to do it then, and hopefully will not have to wait too long, same with the new watch.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Stuart0870
Established Contributor
Established Contributor

Ordered 16 Pro Max upgrade, and received confirmation on 13th, not received, can't track in "my orders"