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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
bazza12
Established Contributor
Established Contributor
In response to Lane90

‎21-09-2023 01:09 PM

Good luck 

0 Helpful
bazza12
Established Contributor
Established Contributor
In response to Hayleylouise11

‎21-09-2023 01:10 PM

Good luck with that  

0 Helpful
Howdle19
Established Contributor
Established Contributor
In response to Lane90

‎21-09-2023 01:11 PM

Hey, I did exactly the same complained about exactly the same stuff offered me £10 compensation off my next bill what an absolute shambles!!

0 Helpful
Laudinator
Established Contributor
Established Contributor
In response to Howdle19

‎21-09-2023 01:13 PM

That’s what I got off the chat. But said I wanted the complaint to remain open and someone to come back to me. 

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Howdle19
Established Contributor
Established Contributor
In response to Laudinator

‎21-09-2023 01:14 PM

Yeah they called me back and that was all they offered me said I’m thinking of leaving bearing I have 5 devices with them they said well “that’s your choice” no apology just passing the buck as per 

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bazza12
Established Contributor
Established Contributor

‎21-09-2023 01:19 PM - edited ‎21-09-2023 01:21 PM

Also I find now some customer reps are nice some are jus so horrible seems like they don’t want loyal customers had one talk down to me I was like wow if I done this in my job I would be jobless ee  really need to brush up on Customer service skills at the end of the day we pay there wages.

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Trumper
Investigator
Investigator
In response to Trumper

‎21-09-2023 01:21 PM

Had my DPD parcel. 

Turns out it was a separate SIM card I ordered. 

Was optimistic to be the phone, especially a day early!

So something came from it. 
SIM cards don’t necessarily come via Royal Mail. 

Looks like I’m in for the long haul. 

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12123as
Explorer

‎21-09-2023 01:24 PM

I had placed an order on the 18th Sept for the 15 Pro - 512gb Natural Titanium. Expected delivery on release day. Signed docs digitally too. They then advised they would process my order manually on the system.

I then called EE today (21/09/23), and no order was processed (despite I had digitally signed everything). So I had to re-do my order again, expected delivery within 7 days....

Usually get a text from DPD a day before release day. This time round was different.

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Unmasks
Explorer

‎21-09-2023 01:25 PM

I didn’t get email or text however, I downloaded the DPD app and signed up using my email, phone number address etc. and I can now see DPD has it and due for tomorrow. So maybe some emails are delayed in system

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Laudinator
Established Contributor
Established Contributor

‎21-09-2023 01:26 PM

I checked on the website. Pro max in black (that I ordered) is showing over 28 days now 🫣

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