Guys, there seems to be ALOT of confusion as to whats happening here, and I can understand why. It seems even EE reps dont know what's going on.
Just to be absolutely crystal clear: xko numbers ARE NOT trackable, these are numbers used for internal purposes only, and receiving this number DOES NOT confirm your order.
Your order is confirmed ONLY when you receive an 003 number. This is a trackable number from the get-go. If you don't have this number YOU MUST CALL EE.
Also, I have a contact who works at EE (not a rep) and as others have stated earlier, nobody is receiving a Pro Max from EE on release day because EE won't have them. The reason is there's been a logistical mishap between Apple & EE (and from what I can tell it's EE's fault) and the 14-day dispatch is EE trying to mitigate the issue as much as possible and save face to the public. Essentially, every year Apple pre-designate a certain percentage of thier produced launch day units to themselves and to carriers, obviously Apple themselves get the higher percentage, then the carrier percentage gets shared out to the different networks: Vodafone, O2, EE, etc - and it's a first come first served basis. This year the other networks got thier orders in before EE, and that's left EE high and dry.
Only about 30% of orders will be delivered in the 14 day window. The other 70% are looking at a 28 day window, and thats just preorders made on Friday. If you've ordered on Saturday or later, you're looking at November easily.
System and technical issues aside, They've really fumbled the bag this year folks...
