15-09-2023 07:05 PM
Hey Guys,
Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
20-09-2023 11:41 AM
Yup, seems that way!
my order is still showing as awaiting confirmation so I’m not getting mine by Friday I don’t believe.
20-09-2023 11:43 AM
It's the same every year, I'm not sure even EE know themselves how many they have until late on Wednesday / Thursday every year. Everything being said by customer support is them keeping a straight face in my opinion.
20-09-2023 11:45 AM
20-09-2023 11:47 AM
I can't access to the tracking website is down ☠️
20-09-2023 11:53 AM
Hello all
I’ve spoken to a few in CS - the most common answer for the pro max is within 28 days for the blue black and white titanium and more than 28 days for the natural titanium. They always tell me we don’t know what the stock was like when you ordered. When I called on Friday, they said within 14 days for blue black and natural titanium and within 28 for the white. When I called on Sunday this had changed / with the natural titanium on delays.
For those who have ordered the regular 15 and the 15 Pro you are expected delivery this Friday. There may be a delay with the plus as well.
This delay is not EE specific, if you look at Apple now, you won’t get a pro max till November. Also just to mention, those on anytime upgrade like myself were even more severely affected because when the system went down on Friday they couldn’t do the orders as they couldn’t do the trade ins. I’m 100% not expecting it this Friday, also because wirh all the delays I was only able to put an order through on Saturday morning and then changed my mind and ordered a different colour on Sunday lol
We all want our phones on Friday, but there really is thing we can do about it at this point.
Sit tight folks and find comfort in the fact that we all in this rocky boat together 🙌🏽
20-09-2023 12:13 PM
I'm expecting at least 28 days delay now 😅
20-09-2023 12:19 PM
I second this, same here.
20-09-2023 12:21 PM
Reading last years thread, it looked like it took an average of 28 days for phones to arrive, shouldn’t really false advertise it as ‘getting it on launch day’
20-09-2023 12:27 PM
I got mine on launch day last year (black Pro Max).
20-09-2023 12:29 PM
I got the purple I was in the forum last year loads of people didn’t get it but loads of us did had emails from dpd just have to wait it out don’t bother ringing ee coz they ain’t got a clue