15-09-2023 07:05 PM
Hey Guys,
Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
25-09-2023 01:25 PM
Cancelled my order for 15PM and ended up getting the 15 Pro in store, the blue titanium is 🔥❤️
25-09-2023 01:39 PM
Congrats! I do like the colours they use (I have the iPad mini 6 and the purple looks great)
25-09-2023 01:55 PM - edited 25-09-2023 02:18 PM
Ordered my iPhone 15 PM in blue 256gb on Friday 22nd as I was unsure if I wanted to upgrade. On the phone the helpful CS employee told my to expect the phone by Monday which was great - I thought I had ordered a less popular size or colour to get it that quick!
I should have trusted my gut instinct and the problems I had when pre ordering the 13 PM … I have now been told today to expect a waiting time of over 28 days!
25-09-2023 01:58 PM
I've ordered an IPhone pro max 1tb in blue along with a watch ultra 2 with blue alpine strap on the 15/09 with a confirmation email for both at 20.08. Tracking is showing no info and Cs won't tell me anything either. I get that they aren't in controll of stock but when I ordered I was told I was one of the first few customers to order a 1tb phone.
It's very disappointing to see mine wasn't delivered on the launch day as promised nor was I updated about anything
25-09-2023 02:00 PM
I'm just onto CS now. I was promised (on saturday) my iPhone 15 Pro Natural Titanium 256GB would be delivered Friday this week. I thought I'd get an update by contacting them today.... They've now told me that it will be 18-20 days for delivery. Offered the Blue Titanium for a delivery within 2 days. I've gone with that as I was undecided on the natural or blue originally.
You watch it not turn up in 2 days now 😆
25-09-2023 02:17 PM
After contacting CS today, I was told to expect dispatch of my Pro Max 256GB Nat Titanium in the next 4-5 business days...
Not holding out much hope, but interesting to hear considering what others in this thread have been told recently! Maybe there's some truth to it.
25-09-2023 02:22 PM
When did you get your order confirmation?
25-09-2023 02:33 PM
I ordered on launch day Sep 15th and still don’t have a 0033 tracking order/tracking number only xko********* number.
25-09-2023 02:35 PM
Did you call them or was it through chat?
In my experience going through online chat is like talking to a brick wall of automated and scripted replies and can't get anywhere with them
25-09-2023 02:36 PM
Mine did this for a few days, I didn’t receive an email but I got a text on the 15th with confirmation and tracking (tracking number started with 02) and then I get an updated tracking number on Saturday (tracking number started with 003), delivery shows as on track, I was quoted a delivery date of the 29th when I ordered