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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
RocketPup1
Prodigious Contributor
Prodigious Contributor

Cancelled my order for 15PM and ended up getting the 15 Pro in store, the blue titanium is 🔥❤️

Need Further Help? Call 150 From Your EE Number Or Download The My EE App On The App Store And Google Play
JohnnyJam
Established Contributor
Established Contributor

Congrats! I do like the colours they use (I have the iPad mini 6 and the purple looks great)

Roses1504
Investigator
Investigator

Ordered my iPhone 15 PM in blue 256gb on Friday 22nd as I was unsure if I wanted to upgrade. On the phone the helpful CS employee told my to expect the phone by Monday which was great - I thought I had ordered a less popular size or colour to get it that quick! 
I should have trusted my gut instinct and the problems I had when pre ordering the 13 PM … I have now been told today to expect a waiting time of over 28 days! 

Thank1
Investigator
Investigator

I've ordered an IPhone pro max 1tb in blue along with a watch ultra 2 with blue alpine strap on the 15/09 with a confirmation email for both at 20.08. Tracking is showing no info and Cs won't tell me anything either. I get that they aren't in controll of stock but when I ordered I was told I was one of the first few customers to order a 1tb phone. 

 

It's very disappointing to see mine wasn't delivered on the launch day as promised  nor was I updated about anything 

ChrisH23
Investigator
Investigator

I'm just onto CS now. I was promised (on saturday) my iPhone 15 Pro Natural Titanium 256GB would be delivered Friday this week. I thought I'd get an update by contacting them today....  They've now told me that it will be 18-20 days for delivery.  Offered the Blue Titanium for a delivery within 2 days. I've gone with that as I was undecided on the natural or blue originally.  

You watch it not turn up in 2 days now 😆

austenliam
Established Contributor
Established Contributor

After contacting CS today, I was told to expect dispatch of my Pro Max 256GB Nat Titanium in the next 4-5 business days... 

Not holding out much hope, but interesting to hear considering what others in this thread have been told recently! Maybe there's some truth to it.

Danny2393
Established Contributor
Established Contributor

When did you get your order confirmation? 

x12gar
Established Contributor
Established Contributor

I ordered on launch day Sep 15th and still don’t have a 0033 tracking order/tracking number only xko********* number. 

Did you call them or was it through chat? 

In my experience going through online chat is like talking to a brick wall of automated and scripted replies and can't get anywhere with them

 

Mine did this for a few days, I didn’t receive an email but I got a text on the 15th with confirmation and tracking  (tracking number started with 02) and then I get an updated tracking number on Saturday (tracking number started with 003), delivery shows as on track, I was quoted a delivery date of the 29th when I ordered