Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
I ordered on 18th and still waiting. 5 weeks today, waiting on same model as you.
It's been a long wait for sure, the only thing putting me off cancelling is the fact that the line rental on my upgrade is cheaper than what I currently pay.
A friend of mine finally had his delivery this morning iPhone pro however not the max. Turns out he’s been sent an Empty bot.. no phone 😳. Customer services denying this could be the case and unwilling to help him apparently
EE customer service should be able to raise a case with DPD (if it came from them) who will have the weights of the item as it passed through their network.
Might be an idea for them to take pictures of the box if it’s damaged and raise it as a complaint.
At the very least, in the first instance. the network should block the handset/IMEI from being used!
