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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
elfares1991
Established Contributor
Established Contributor
In response to Customer1985

‎13-10-2023 10:06 AM

sounds like an introduction for Lord of the Rings lol

cznove
Established Contributor
Established Contributor
In response to FlorenceMDDR

‎13-10-2023 10:06 AM

Yeah they all seem full of it to be honest, I asked live chat "could I have the 0033 number" and instead they gave me the 02 number which I suppose is a start. 

0 Helpful
Customer1985
Established Contributor
Established Contributor
In response to elfares1991

‎13-10-2023 10:07 AM

I'd watch it! lol

0 Helpful
cznove
Established Contributor
Established Contributor

‎13-10-2023 10:08 AM

However if I go into my orders tab, I see this. 

 

There are no active orders associated on your account. If you believe there should be an order available for you to view, then start an online chat with us.

FlorenceMDDR
Established Contributor
Established Contributor
In response to elfares1991

‎13-10-2023 10:12 AM

Hahaha 🤣😂 absolutely your right 😃😂

you make my day

0 Helpful
FlorenceMDDR
Established Contributor
Established Contributor
In response to cznove

‎13-10-2023 10:15 AM

My experience, l was told to get a 0033 number is to cancel my order and start a new one, and that is what l did. On the 23 September, on the phone, after sign paperwork l received my order number

0 Helpful
cznove
Established Contributor
Established Contributor
In response to FlorenceMDDR

‎13-10-2023 10:27 AM

I mean according to them my order still exists and it will arrive at some point, they have an actual order number for me just not a 0033 so I assume it's still gone through okay?

0 Helpful
cznove
Established Contributor
Established Contributor

‎13-10-2023 10:32 AM

I've just been told I won't get an 0033 until it ships but then how does everyone else have one? 🤣

0 Helpful
Lane90
Established Contributor
Established Contributor

‎13-10-2023 10:32 AM

Got to love EE, spoke to them on the online chat last night. I asked for ANY update on the phone (1TB BluT PM), and they told me that it's WITHIN 28 days for ordering; however, IF there's stock, then you'll get it sooner. So basically, it's a lottery if you get it within 28 days or sooner. They're most certainly not doing first come, first serve at all. I'm still 8 days from ordering, so I got another 20 days or so. To all those who pre-ordered and didn't receive it EE  should compensate you more than the £10 credit I've been seeing people get offered.

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cznove
Established Contributor
Established Contributor
In response to Lane90

‎13-10-2023 10:35 AM

If it's any help, I ordered mine about two weeks ago and have heard nothing. You're in for long haul!

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