Having worked for a very large online e-commerce company, I can tell you it’s simply lazy staff when it comes to inconsistent promises and dates. They want you off the phone, rather than being honest with customers and saying “I don’t know” they lie or guess because otherwise the customer will say “why don’t you know” and you’ll be on the phone with them longer.
I would suggest everyone who received such poor inconsistent info - submit a quick complaint via the form, I know sometimes it seems pointless to do so but pretty much every retailer online links their bonus to NPS (Net Promoter Score) and more complaints the more that tanks…. The more NPC tanks, the more likely they’ll fix it so it doesn’t happen in future.
Complaints form link
