iPhone 15 Pre-order and Discussion Thread

[Kirigaya_Kazuto]

My top Tip!

Pre-order from Apple!
I see year after year that "I ordered X phone and X GB, X colour, but EE (other networks probably the same) have not sent me a confirmation email"

Save yourself the hassle and order it from Apple directly, then you know exactly when you're getting it. They offer financing too at 0%, then grab a SIM only deal with Uswitch or something for an EE sim

I'm sure come Friday, there will be an Official thread, with comments saying they pre-ordered and something went wrong, no confirmation email or text or something, I guarantee it. The system is unfortunately just not capable of keeping up, even the forum is slow at times

Thanks for coming to my TED Talk

[Vincent19891]

 So someone checked yesterday and has changed again then? There seems to be a lot of different stories from different advisers. 

[Matt_1973]

I’m sorry but you haven’t answered my questions. Your reply states timescales for new orders. Mine isn’t a new order, it’s now over a month old. The advice to go to the mobile care team just takes you to the screen where you enter your order number and email address and you get the message that the order can’t be tracked. 
And you haven’t answered the question that I paid money upfront for the new phone, that I don’t have, and that has now been taken against my current bill. 

[Katie_B]

Hi @Matt_1973. 

We can only see the current delivery timescales if you wish for an update on your specific order then please speak with our customer care team on 150. 

The team who have account access will also be able to take a look at your upfront payment being taken off your latest bill. 

Katie

[AkshayS]

Hi I ordered iphone 15 pro max with ee contract everything has been done only the discussion is remaining and I contact to ee but they are not answering too much call waiting i have been paid upfront cost £30 already please solve my problem and let me know 

[Christopher_G]

Hi @AkshayS 

Welcome to the community.

When did you order? All iPhone 15 Pro Max versions are in stock and expected to be dispatched within one day.

Chris