iPad cellular signal not working

[Peggy14]

Hi guys

i have an 8th gen iPad with cellular, mainly for use at work

After the last update I have been unable to connect to mobile signal. I have tried all the iPad answers to reset the network settings but to no avail. I’m just getting aggravated as I’m paying for a system that I cannot use

please help

[James_B]

Hi @Maxpower1,

Welcome back to the community. 🙂

You mentioned your phone and iPad, is it using your iPad via your phone's hotspot that you're having problems with?

James

[Maxpower1]

Hi,  no it’s using the sim in the iPad, which have been changed 3 times.

when I go into settings it connects fine to WiFi but then if I go into mobile networks I get the following screen. Exactly the same as the original poster got.

heres a pic of it.

if I go into others I get the same result as the other poster.

[James_B]

Hi @Maxpower1,

Have you tried resetting your network settings?

Go to Settings > General > Reset > Reset Network Settings.

James

[Maxpower1]

Yes, tried everything and its the same on my phones, and other ipads.  Changed the sim for new 3 times.something has screwed up, and its Identical as Peggy14 above so its not just an isolated case. Apple checked the them over and say they are not faulty.

[James_B]

Hi @Maxpower1,

I'd recommend getting back in touch with Technical Support so the team can take another look at this for you.

They'll be happy to help. 🙂

James