data connection
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19-12-2022 10:16 PM
Hi,i have an iphone 14,i am using an esim for my ee account and a sim card on another network for my work number. I am having a problem with my data connection, The phone shows a 4 or 5g signal but there is no connection. I have to do a network settings reset to get it back, this happens randomly and can happen two or three times a day. I went to the ee store to speak to them and the lad seems to think its an esim problem and i should switch back to a sim card. He said it's a common fault as the uk is not up to speed with esims yet, Does this sound right? I went down the esim route as I don't want to carry around two phones all day, Any feedback would be appreciated.
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20-12-2022 08:04 AM
Hi @jsparkes1.
You could try a replacement eSIM first to see if there is a problem with this one.
You'll be able to download a new eSIM in your My EE Account.
If this still doesn't work then we would need to look at further troubleshooting steps to find the cause of the problem.
Jon
