Apple Devices

WiFi tick but still not connecting

New iPhone - ee home broadband - phone just won’t connect to WiFi - shows the blue tick but not the symbol in the top right - rebooted everything several times and tried everything I can think of incl internet searches - any other ideas ??

Broken Screen on iphone 14 in France - what are my options? Help!!!

Hi allI'm travelling in France and slipped on wet rock this morning and smashed my iphone 14 plus screen so that it does not work at all. The phone is still receiving messages but I can't see anything on the screen at all.How do I get this resolved? ...

eSIM to new iWatch

I want to transfer my eSim from my iWatch 5 to my iWatch Ultra2. They will both stay paired with my iPhone 13 and I will use both. It is just moving the eSim to the newer iWatch and removing it from my older iWatch.Can I do it, if so how? or do I nee...

Unexplained Delay in Lost iPhone Insurance

Hello community,I had raised a request for my lost iPhone on 25th Feb 2024 i.e. TWO WEEKS ago. I was told that since the Insurance Dept don’t work on weekends, they will look into it and resolve it in next 72 business hours. NOTHING happened the whol...

battery replacemnt

Am I able to get a battery replacement for iphone 13 pro at an EE store 

Can EE Deactivate my stolen iPhone with IMEI number?

How to contact EE with no phone

My phone has water damage and won't turn on. I can't ring EE to organise a replacement. How can I contact them with no phone? There seems to be no email address or live chat option?

order problem

I recently ordered a contract phone and payed (x) amount upfront, the morning after was told via email i'm not able to do so because of my credit score but haven’t received a refund on the money i payed up front. any help will be greatly appreciated ...