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E sim

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Js19892
Visitor

on ‎28-10-2024 10:59 PM

Hi people, I broken my phone and had a replacement received tonight however it’s no letting me use the data as in e sim and I forgot to remove the sim from my old phone is there any way I could get my data to work on correct number via e sim 

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Chris_B
EE Community Star
EE Community Star

on ‎29-10-2024 08:17 AM

@Js19892  If you call customer support they can help activate the eSIM.  Or you can go to a EE store and request a replacement SIM card.   You’ll need in date photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

on ‎29-10-2024 08:17 AM

@Js19892  If you call customer support they can help activate the eSIM.  Or you can go to a EE store and request a replacement SIM card.   You’ll need in date photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.