Apple Devices

Resolved! No confirmation email

I placed an Iphone 16 pro max order but I did not recieve any confirmation email i checked the spam folder as well please tell me how i can get my order number and everything payment is already done from my side

Resolved! Send a compliment

I would really like to send a compliment to 2 staff members but I’m unsure how to do this.I have just switched to EE as you are the only UK network who could do what I needed - I wanted to set up a Apple Watch on a family plan for my son to use with ...

Resolved! Horrible service

Hello, my husband bought a Samsung Flip 5 for me. After 1 year of using, the screen is not showing correctly. The company has not supported me. They have just sent me from one shop to another. Service is horrible. I asked them to return money becau...

iOS 26 beta rcs

Use same number on Apple Watch

Hi all,this maybe a stupid question incoming!I’m finally giving up FitBit and moving to Apple Watch. The plan I’ve selected says ‘uses the same number as your phone’ when I go to checkout it asks me to enter a pac code to transfer it across. Does thi...

iPhone 15 Bluetooth problem

I recently purchased 2 new iPhone 15 phones and since using them I can’t get a connection to any Bluetooth device ? Hands free vehicle devices etc

Resolved! Brand new phone imei blocked

I ordered a new iPhone 16 pro (sim free) from EE. When it arrived the seal looked like it was tampered with and the handsets imei number was blacklisted. EE have removed the blacklist now. But I’m wondering is this somehow a scam, and if I’ve really ...

Resolved! EE App & Online info not working when signing in

Anytime I login into the EE app to check payment info or just anything really it comes up with “we’ve run into a problem”. I’ve tried deleting the app and redownloading, I’ve changed my password. Nothing works. Same happens when signing in online. I ...

Resolved! Free Apple Arcade issue

Hi, I just applied for my free 6 mo the of Apple Arcade. I got a link via text to 150 but then link opens the App Store to a page that says ‘can’t connect’. what can I do to get this benefit?thanks in advance

Resolved! Bought an iPhone 16 Plus from Apple, it won't work with the Sim from my 13 Pro

As the subject says, I've just bought a replacement for my iPhone 13 Pro from the Apple Store (in person). I set up the phone using my old phone and the new phone won't allow for calls, or texts, or whatsapp messages, or downloading anything it essen...